Your hotel reservations will be processed through an encrypted and secure system operated by Discover France's partner Bookings B.V. Below you will find frequently asked questions regarding the reservations system.
Top 10 Questions
How do I find the price for a specific hotel?
After you select the hotel of your choice and dates of your stay, click on "check availability" and the prices will be displayed for the available rooms.
We have children. Can we get extra beds/cots in the room?
We advise you to book a room according to the number of guests (all ages) who will occupy it.
Should you not find a room that can accommodate all guests, please be sure to check the hotel's policy for children and extra beds/cots. When the hotel accepts extra beds/cots and/or children in their policies, please add the request for the extra bed/cot and the age of the children in the guest comments box. The hotel will do their utmost to accommodate your request.
The extra cost will not be included in the total reservation price. In order to guarantee the request and the price, please contact the hotel directly using the contact details provided in your confirmation. Our booking engine cannot confirm this arrangement with the hotel.
How do I know if the hotel has a parking facility, and how can I reserve it?
If available, parking facilities and costs will be stated in the section "Hotel Facilities - Guest Parking". If stated that the parking requires booking in advance, please contact the hotel directly. You will find the hotel's contact details in the confirmation e-mail.
Where can I find the hotel's telephone number and/or e-mail address?
After you have completed a booking, the telephone/fax number and e-mail address are provided immediately online and also in your confirmation e-mail.
The address of the hotel can always be found at the top of each hotel web page.
Please note: Once you have made a reservation, you can view, print, cancel or request a change by clicking on My Booking at the top of the left navigation panel and entering your reservation and PIN (personal identification number) on the next screen.
How do I cancel or change my reservation?
Please log on to My Booking using one of the two following methods:
1) Click on the cancellation/change link provided in your confirmation e-mail, this will take you to your My Booking page.
or
2) Click on My Booking on the home page and enter your booking number and the PIN code which were provided when you completed your reservation.
On your My Booking page, select My Booking Self Service. Click on "change" to modify a room or click "cancel" to cancel the room. Hotel cancellation fees may apply.
What is my PIN code and what do I need it for?
Your PIN code is a 4 digit randomly generated number. The unique combination of your booking number and PIN code will allow access to view, change or cancel your reservation on the My Booking page. We strongly suggest that you keep your PIN code confidential.
What does the price include?
Immediately below the room type, there is a list of what is and is not included in the room price. All extra facilities or requests that are not included in this list will need to be arranged directly with the hotel, after making your reservation (i.e. parking, shuttle service, etc.).
How do I know my reservation is confirmed?
After completing the 4 steps of the booking process, you need to click on "Make the reservation". You will then see a confirmation page with your booking number and PIN code; your reservation is now confirmed.
For future reference, please write down or print your booking number and PIN code. You will receive an e-mail confirmation at the e-mail address you provided during the reservations process. You can also view your confirmation at any time by following the My Booking link at the top of the left navigation panel and entering your reservation and PIN code on the next screen.
Can I make a booking for tonight on your website?
Yes, you may. Please be sure to enter your credit card details correctly, as there is very limited time for us or the hotel to contact you in the event that your card is not valid or is incorrect.
Please note: It may take some time to securely transmit your reservation to the hotel.
Where can I find the address of the hotel?
The address of the hotel is stated at the top of the hotel's web page and also in your booking confirmation.
Searching
How do I find only available hotels for the period I want to stay?
Once you have selected the dates of your stay, the option "Show only available hotels" is automatically selected. Then click on "Search" and only hotels that have rooms available for those dates will be displayed.
The "Show only available hotels" option is displayed under the check-in and check-out dates.
How do I find the price for a specific hotel?
After you select the hotel of your choice and the dates of your stay, click on "Check availability" and the prices will be displayed for the available rooms.
How do I search for hotels by price?
After you have selected the dates of your stay, a list of available hotels will be displayed. You can choose a drop-down menu at the left side of the top of the list — labeled "sort by" — which allows you to prioritize the search by hotel star rating, distance, popularity, cheapest single room, cheapest double room, or guest rating.
How do I search for hotels in or near a specific part of the city/town, or near a particular point of interest?
After you select your destination, a list of hotels is displayed. Once you see the list of hotels, you can refine your results further by going to the "in and around" section along the side of the results. In both you will find a list of districts, public transport hubs and tourist sites.
The filtered results will show a distance in kilometers from the selected destination and the hotel. Please note that this distance is calculated as a direct route (straight line) and does not consider road distances.
What does the distance mentioned in brackets near the hotel's name correspond to?
This information corresponds to the distance between this hotel and the city, monument, hotel, or district that you initially searched for. Please note that this distance is calculated as a direct route (straight line) and does not consider road distances, which may be longer. Consult the detailed information and map on the hotel page.
How do I search for hotels with specific amenities, such as an indoor swimming pool or facilities for disabled guests?
After you select your destination and the dates of your stay, a list of available hotels is displayed. In the search box immediately to the left of this list, click on the "Show advanced options" link just above the search button. The box will then expand to show a list of possible Hotel Facilities. Checking one or more of these options will filter the list of hotels to show only those offering such facilities.
How do I search for hotels that have family rooms (quadruple rooms)?
After you select your destination and the dates of your stay, a list of available hotels is displayed. In the search box immediately to the left of this list, click on the "Show advanced options" link just above the search button. The box will then expand to show a list of possible Hotel Facilities. First click on the "Family Rooms" check-box, then the "Search" button; a new page will display hotels offering larger rooms (quadruples and apartments).
Please note that all hotels with family rooms will be displayed. However, they may not be available for your desired dates.
Where can I find the hotel's telephone number and/or e-mail address?
After you have completed a booking, the telephone/fax number and e-mail address are provided immediately online and also in your confirmation e-mail.
The address of the hotel can always be found at the top of each hotel page.
Please note: Once you have made a reservation, you can view, print, cancel or request a change by clicking on My Booking at the top of the left navigation panel and entering your reservation and PIN (personal identification number) on the next screen.
Where is the location of the hotel?
The address of the hotel can always be found at the top of each hotel's web page.
Whenever you search for a hotel, a convenient map is always displayed on the left. Once you select a hotel, the map will then point to its location. In addition, many hotels display helpful area information at the bottom of the page. Once you have made a reservation, your confirmation e-mail will contain a link that allows you to plan your route to the hotel.
Can I make a booking for tonight on your website?
Yes, you may. Please be sure to enter your credit card details correctly, as there is very limited time for us or the hotel to contact you in the event that your card is not valid or is incorrect.
Please note: It may take some time to securely transmit your reservation to the hotel.
Room Types
What's the difference between a Double room and a Twin room?
A double room has one double bed. A twin room has two single beds. Each type accommodates 2 guests. If your room type is Double/Twin it means that the room can be set up for either type. Please specify your preference in the "Remarks" box. The hotel will do their utmost to accommodate your request.
We have children; can we get extra beds/cots in the room?
We advise you to book a room according to the number of guests (all ages) who will occupy it.
Should you not find a room that can accommodate all guests, please be sure to check the hotel's policy for children and extra beds/cots. When the hotel accepts extra beds/cots and/or children in their policies, please add the request for the extra bed/cot and the age of the children in the guest comments box. The hotel will do their utmost to accommodate your request.
The extra cost will not be included in the total reservation price. In order to guarantee the request and the price, please contact the hotel directly using the contact details provided in your confirmation. Booking.com cannot confirm this arrangement for the hotel.
Can I request an extra bed in my room and will there be extra costs?
We advise you to book a room according to the number of guests who will occupy it.
Should you not find a room that can accommodate all guests, please check the hotel's policy and pricing for extra beds on the hotel's page. When the hotel accepts extra beds in their policies, please add the request in the "Remarks" box during the booking process.
The extra cost for the bed will not be included in the total reservation price. In order to guarantee the request please contact the hotel directly on the contact details provided on your confirmation. Our booking engine cannot confirm this arrangement with the hotel.
What does "Hot Deal", "Non-refundable", "special conditions", etc. mean next to my room type?
"Hot Deal", "Non-Refundable", etc. indicate that special cancellation or deposit policies apply, which may differ from the general hotel policies. Please click on "more information" by the name of the room to view what the special conditions are.
Please note that we will never charge a reservation fee, in any case.
Pricing
What does the price include?
Immediately below the room type, there is a list of what is and is not included in the room price. All extra facilities or requests that are not included in this list will need to be arranged directly with the hotel after making your reservation (i.e. parking, shuttle service, etc.).
Are the rates on your web site per person or per room?
All rates on our hotel pages are per room & per stay, unless stated differently (i.e. dormitory beds).
Will I pay a reservation fee?
No, we will not charge you any reservation fee.
Is breakfast included in the price?
This depends on the hotel and on the type of room selected. To check, please see the text below each available room type. If breakfast is not included, please click on "more information" to see the additional costs. This information is also included in your confirmation e-mail and on My Booking after you have made a reservation.
Are taxes included in the room rates?
This depends on the hotel and on the type of room selected. To check, please see the text below each available room type, for a breakdown of taxes click on "more information". This information is also included in your confirmation e-mail and on My Booking after you have made a reservation.
What does the crossed-out rate mean next to my room type?
A crossed-out rate is the highest price advertised by that hotel on our web site for this room during a period of 45 days before and 45 days after your (contemplated) stay. These are neither rack rates nor competitors' rates.
Do I pay the full price for my child(ren)?
The prices shown are per room & per stay; they do not depend on the ages of guests. However, please be sure to check the hotel's policy of extra beds/cots as described in the question: "We have children; can we get extra beds/cots in the room?".
Do you offer special discounts (for senior citizens, airline employees, etc.)?
We will always offer you the very best available rates for the dates of your stay. It is not possible to apply any further reductions to these prices.
Can I use discount vouchers (e.g. issued by magazines, shops, etc.)?
You cannot use the vouchers when booking on our web site. You will have to follow the procedures described by the organisation issuing the voucher.
Can I use my airline/hotel loyalty card to get a discount at my hotel of choice?
Since we already offer highly discounted rates, we cannot offer further discounts to guests holding loyalty cards. If you would like to inform the hotel of your card and membership number, you are welcome to input this information into the "Remarks" box at the time of booking.
How does your Lowest Price Guarantee work?
We want you to pay the lowest price possible for a hotel room, and will match a cheaper price you find on the Internet for the same hotel, room type, and dates of stay. Please consult our Guarantee page for the terms and a price-match request form.
Credit Cards
I do not have a credit card. Can I still book a room?
No. A valid credit card is a compulsory part of the reservations process.
Why do I need to provide my credit card details?
In general, your credit card details are only required as a guarantee for the hotel — in case you do not arrive or cancel too late. This might result in a no-show charge (generally the equivalent to one night's stay) by the hotel. We will never charge your credit card. You will pay for your stay at the hotel.
What does pre-authorization mean?
Before the arrival time, many hotels do a "pre-authorization" of the credit card. A pre-authorization is a validity check of your credit card. This "blocks" an amount which could range from one night to the entire cost of a reservation. This is a precaution that the hotel takes, in case of a no-show or late cancellation. The amount should be "unblocked" within 1 or 2 weeks.
What types of credit card can I use to complete the reservation?
MasterCard, Visa, American Express and Diners Club can be used on our web site. However, it is possible that the hotel does not accept one or more of these card types. Before making your reservation, please check at the bottom of the hotel policies section for "Accepted credit cards".
Can I make a reservation for myself, while using someone else's credit card?
Yes, you can — but only if you have permission from the card holder. Please state this in the "Remarks" box when making your reservation. The hotel may require authorisation from the card holder.
Please also note that in the case of a no-show, any late cancellation penalties by the hotel will be charged to the card provided.
My credit card has been charged. What should I do?
Our booking service never charges a guest's credit card. Any charges or pre-authorizations are done strictly by the hotel. Please check the payment conditions described in your confirmation e-mail. If you feel you have been charged incorrectly, you may contact the company that charged your card.
Is it safe to fill in my credit card number? How secure is the your website?
Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by Thawte.
I have received a new credit card and my old details are no longer valid. What do I need to do?
Please contact the hotel. The hotel's contact details can be found in the e-mail and online confirmation of your reservation, or log on to My Booking.
Can I use a debit card to complete my reservation?
Yes, MasterCard and Visa debit cards should work equally as well as credit cards. Please keep in mind that the hotel may "pre-authorize" your card to verify that it is valid and that there are sufficient funds to cover the hotel charges.
How does the credit card guarantee my reservation?
A valid credit card is needed as a guarantee, in case of late cancellation/amendment or should you not arrive. Before your arrival time, hotels may perform a "pre-authorization" of the credit card to verify its validity.
Payments
I am entering my credit card details, when will I pay?
When you input your credit card details, they are securely transmitted to the hotel. Payments are taken by the hotel in accordance with the conditions stated on the hotel's web page and in your confirmation e-mail. We will never charge your card. The hotel reserves the right to pre-authorize credit cards prior to arrival.
Does the hotel need a deposit or a payment in advance?
In most cases you pay the hotel during your stay. To see whether there are any special conditions, such as deposit or pre-payments: please check the hotel page, including the "More Information" link in the room type. Please note that the hotel reserves the right to pre-authorize credit cards prior to arrival; this is simply to verify that sufficient funds will be available to pay the charges.
Can I pay for my stay in advance?
Such arrangements depend on each hotel. After you have completed your reservation, you will need to contact the hotel directly. The hotel's contact details can be found in the e-mail confirmation and in My Booking.
Can I pay for my stay at the hotel with a different credit card than the one used to make the reservation?
In most cases the hotel will accept payment for the stay on a different card or in cash. Please ensure that the new card or cash is accepted by the hotel.
Confirmation
How do I know my reservation is confirmed?
After completing the 4 steps of the booking process, you need to click on "Make the reservation". You will then see a confirmation page with your booking number and PIN code; your reservation is now confirmed.
For future reference, please write down or print your booking number and PIN code. You will receive an e-mail confirmation at the e-mail address you provided during the reservations process. You can also view your confirmation at any time by following the My Booking link at the top of the left navigation panel and entering your reservation and PIN code on the next screen.
Are the facilities in the room that I have booked guaranteed?
The facilities listed by the hotel in the room description are guaranteed by the hotel. Any additional facilities or requests will need to be confirmed, by contacting the hotel directly using the contact details provided after completing the reservation.
What is "My Booking"?
My Booking is a self service tool that enables you to view, cancel and change your reservation online. You will find the My Booking link near the top of the left navigation panel on our web site, as well as in the confirmation e-mail. To log in to My Booking, you will need the booking number and PIN code that were provided when you completed your reservation.
What is my PIN code and why do I need it?
Your PIN code is a 4 digit randomly generated number. The unique combination of your booking number and PIN code will allow access to view, change or cancel your reservation on the My Booking page. We strongly suggest that you keep your PIN code confidential.
Cancellation/Change of a reservation
How do I cancel or change my reservation?
Please log on to My Booking using one of the two following methods:
1) Click on the cancellation/change link provided in your confirmation e-mail, this will take you to your My Booking page.
or
2) Click on My Booking on the home page and enter your booking number and the pin number provided when you completed your reservation.
On your My Booking page, select "My Booking Self-Service". Click on "change" to modify a room or click "cancel" to cancel the room. Hotel cancellation fees may apply.
How late can I cancel my reservation, and will I pay a cancellation fee?
You can cancel or change your reservation up until the point of arriving at the hotel. We will never charge a cancellation or change fee through our web site's booking service.
However, a cancellation or change fee may be charged by the hotel itself — if you do so in breach of their policy, which is detailed in your booking confirmation e-mail. For example: a cancellation policy of 1 day prior to the date of arrival means that you must cancel at least 24 hours before the start of the date of arrival to avoid a hotel's cancellation fee.
Please note that the hotel's local time applies, in terms of cancellation/change deadlines. The time in France is currently:
Where can I find the hotel's cancellation policy?
At the bottom of each hotel's description page, you will find their conditions listed — including any cancellation policy. However, please note that these are general conditions, which may vary according to the specific room type or special offer of your choice. Therefore, please make sure you click on the "More Information" link, located right next to the room name. In this section you will see if a special deposit or cancellation policy applies.
Can I cancel or change a Hot Deal or Non-Refundable booking?
By virtue of the special offer, any cancellation or amendment to the dates of stay in a Hot Deal or Non-Refundable reservation will be charged by the hotel (not by us). In the event that your plans could be changed due to unforeseen circumstances or a family emergency, we encourage you to purchase Travel Insurance to cover such contingencies. A good Travel Insurance plan will also reimburse you for lost luggage, medical treatment, flight delays, etc.
