Car Rental FAQs
May I make changes to my rental while traveling?
If you need to make any changes to your reservation while traveling, including, but not limited to rental duration, locations or vehicle type, please call our toll-free number provided on your Auto Europe voucher before the expiration of the rental period. Number is provided in the terms and conditions of your voucher. We are open 24 hours per day, 7 days a week to assist you in making any changes.
What should I do with paperwork pertaining to my rental?
We advise you to retain any paperwork you receive, including the rental agreement, final invoice, and fuel receipts. This will enable us to assist you in answering any questions you may have.
Should I read my rental voucher?
Please read your Auto Europe voucher and its "Terms & Conditions". Contact us if you have any questions.
What will happen when I arrive to pick up my rental?
Upon arrival at your destination, you will be asked to sign a rental agreement outlining the inclusions and exclusions. Please carefully read the supplier's terms and conditions in the supplier contract prior to signing. Be sure to accept only the items you need or want to add in. Decline any items that you do not need or want. Auto Europe cannot refund any charges that are accepted at the time of check-out.
Can I use my airline miles towards my car rental?
Auto Europe does not accept airline miles or credit card points, however you can enquire about this with the local rental company upon checking out your vehicle.
Can you guarantee that the car on the voucher is the car I am going to receive?
Auto Europe, like all car rental companies, cannot guarantee a specific make or model. We do guarantee the car category. A specific model may be requested, but it cannot be guaranteed.
Do you have toll-free phone service from overseas?
Instructions will be provided in the terms and conditions with your confirmation voucher, so you may contact us toll-free should you require assistance after departure. (Emergency road service is provided locally with every rental.)
How can I pay for my rental?
Auto Europe accepts Visa, MasterCard, American Express, Diners Club and Discover Card as well as personal checks. Keep in mind, the Discover Card and personal checks are NOT accepted locally.
How is my rate guaranteed?
We guarantee our rates in U.S. Dollars. Reservations require full prepayment to confirm. Rentals made on the web are fully refundable up until 72 hours prior to the pick-up time on your Auto Europe voucher. A $75 fee will be assessed for a cancellation made less than 72 hours before pick-up. Phone rates are fully refundable up until the time of pick-up, unless they are a matched web rate – in which case the web cancellation policy will be applicable. Due to limited availability, bookings confirmed for the pick up of vans between July 1 and August 31 are non-refundable whether made online or over the phone.
How quickly can I confirm my reservation?
We're able to confirm most reservations with as little as 20 minutes advance notice. For last-minute reservations, please call us at 1-888-223-5555 and mention that your discount code is 'IATA #99007030'.
I did not receive my voucher, how can I obtain the voucher?
An Auto Europe voucher can be sent to you via e-mail in PDF or HTML format. The voucher can also be sent to you by fax. Be sure to check your 'Junk' or 'Spam' e-mail folder to see if it landed there.
I do not have a credit card, can I still rent a car?
If we have a contract with a supplier that allows a cash rental, then it is possible. Payment would still have to be made to Auto Europe and you would have to take an inclusive rate. A cash deposit would be required at time of pick-up.
I have a debit card, can I use this to pick up my vehicle?
Not all suppliers will accept debit cards at pick-up. If the supplier does accept the debit card, the rental would have to be treated as a cash rental. Debit card usage must be pre-approved through the supplier. Please contact Auto Europe to inquire if this is a possibility in advance of the rental.
I want to confirm my car rental with payment, but do not feel safe sending my credit card information to you by email. How can I confirm my car rental with payment?
For reservations made online, Auto Europe uses a secure server with 256-bit encryption for credit card payments – the highest level of security available. You can tell when a web page is secure, because the address starts with 'https' instead of 'http'. You will also see the small icon of a closed padlock – either in the web browser's status bar (bottom) or in the address window.
However, you are always free to call in with a balance payment if you prefer.
Is an International Driving Permit mandatory in Europe?
It is mandatory in several
countries and is highly recommended when renting in any country where English is not the primary language.
Is there a fee for canceling or changing a reservation?
We do not charge any administrative fee to make the change itself. However, changes to your booking may result in an additional cost to you, if the requested item or service is priced higher than what your original reservations contained. (It is a full refund of the original amount and a full recharge for the new amount, when there is a cost difference.)
If booked online, there is no fee to cancel a car hire/rental – provided that you contact Auto Europe at least three days (72 hrs.) prior to your pick-up date & time. A fee of $75 USD will occur on any cancellations made three days or less before pick-up. If made over the phone, the car rental is fully refundable up until the time of pick-up unless a web rate is matched. If you fail to notify Auto Europe of your cancellation and are considered a "no show", the cancellation fee is 100% of the rental on both web and phone rates. From July 1 to August 31, all confirmed vans are non-refundable rates due to limited availability.
What do I need to pick-up my car?
A printed copy of your valid, confirmed Auto Europe voucher is required. Our vouchers show confirmation of your reservation and contain specific information about your rental car, rental rate and other important details needed by our overseas affiliates. When you reserve by phone, or on the web, vouchers are faxed or emailed to you immediately upon receipt of payment and confirmation of your vehicle. See a
Sample Voucher for more information.
What if I find a better rate for a rental car?
Auto Europe guarantees the best rates and service available. If you should find a lower rate with comparable service, terms, locations, surcharges etc., we will beat it! To submit the lower rate to us, please complete our Guaranteed Best Rate form.
What is the difference between basic and inclusive rates?
The
basic rate includes public/third party liability insurance, fire insurance, value added tax (VAT) and unlimited kilometers/miles unless otherwise stated. The
inclusive rate also includes Collision Damage Waiver (CDW) and Theft Protection (TP) for the rental vehicle. Deductibles will still apply on inclusive rates. Additional insurance may be available to reduce or negate these deductibles.
See our
Insurance Information page for a full explanation of both insurance plans, as well as the coverage you may already have through your credit card or insurance company.
What kind of insurance can I get for my rental car?
Insurance coverage varies by country. Please see the insurance information in the Driving Information section for the country where you will be renting a car or read our detailed
Insurance Information page.
When is your reservation center open?
Our reservations center is open 24 hours per day, 7 days per week. Call us at 1-888-223-5555 and mention your discount code 'IATA #99007030' – or make a reservation
online.
Where is the Auto Europe counter located?
Auto Europe is an independent travel brokerage, not an agent for any particular car rental company. The name of the car rental company is provided at the top right-hand corner of your voucher. It is also noted along with the location information for the supplier in the pick-up and drop-off details.
You can consult our list of car rental
pick-up locations and hours of operation for the Paris region. To see the locations and hours for cities elsewhere in France or other countries, get a
quote and view them in the resulting list.
Specialty & Sports Car FAQs
Are there any fees for changing or canceling my reservation?
Specialty car reservations may be changed or canceled without penalty up until 3 days prior to your scheduled start of rental. Cancellations and changes after this period may be subject to a minimum charge plus delivery fee if the vehicle has already been dispatched to the scheduled delivery location. All changes and cancellations must be processed by Auto Europe and not through our overseas affiliates.
Do you have toll-free service from overseas?
Yes – instructions will be provided with your confirmation voucher, so you may contact us toll-free should you require assistance after departure.
How do I pay for my reservation?
Because of the high value of specialty vehicles, 2 major credit cards must be provided at the time of rental. Auto Europe accepts American Express, Diners Club, Discover Card, Mastercard, Visa, and checks.
How do I pick-up my vehicle?
Arrivals in airports and other public places will be greeted by an agent with a hand-held sign. Vehicles may also be delivered and returned to hotels and other locations.
How is my reservation confirmed?
A detailed confirmation voucher will be sent to you. If you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. If you reserve online, vouchers are e-mailed to you (in PDF or HTML format) immediately upon receipt of payment. In either case, a copy is also sent by post on the next business day.
How quickly can I make a reservation?
We prefer a minimum of 24 hours notice for specialty car reservations.
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